Tuesday, July 9, 2013

Fresh Prince style..

Now this is a story all about how my life got flipped-turned upside down, and I’d like to take a minute, just sit right there I’ll tell you how I got stuck in a town called….

San Luis Obispo.

It died at the end, didn’t it? Friends, Friday.. my life got a little flipped upside down. After having a great time the night before (recap later), and spending the entire day with my Uncle and later with some sweet friends, I made my way from Morro Bay to San Luis Obispo when all of a sudden my car felt like it was dying.

I was low on gas, but I’ve had this car for 5 years, I know how long I can drive on E, and I had a long way to go. Naturally, I was in the fast lane, so I quickly got over, prepared to get on the shoulder, when it lurched and started accelerating again. Now I was confused.

This is a fantastic car. A Toyota Highlander. A car that has zero problems EVER.

I’ve owned my far share of lemons in my day.
- 74 Chevy Malibu where I had to carry around a jug of water because the radiator would leak, and would have to fill it almost daily.
- 86 Ford Mustang that had the clutch drop out at a stop light, and the exhaust pipe fall out of the muffler where I could hear it dragging and would have to pull over and slip it back in constantly.
- 98 Grand Cherokee Laredo that on the 91st day of owning it, I discovered the A/C in fact did not work like the dealer claimed. 91st, only because it was the day after the warranty expired. Owning that jeep for 10 years was the worst 10 years ever. Nothing but the worst problems with that car and I will ward off ANYONE who ever says they want to buy a Grand Cherokee. Worst. make. ever.

But my highlander.. G-man bought it for himself 5 years ago. I loved it so much, that I sold my brand new car that I hadn’t even had for 9 months, just so I could buy it from him. I’ve loved it ever since. It’s a custom interior for people who backed out of the deal after it was made. Fully loaded but with cloth seats…almost unheard of. Lexus built, Tundra engine…people, this car is the best! Anyone who’s in it agrees.

So when Friday occurred, it made no sense to me. I made it into the dealership in town, only to be turned away because they were too busy. And this is where I will tell you that persistence pays off. I was told to come back Monday, even though he knew I lived 2 hours away. After I asked what I was supposed to do for the entire weekend, he said “drive it” with no sympathy toward knowing that it most likely would completely die on me when I did.

I got angry.

I got in my car to think about what I should do and I knew it was all under warranty and started wondering if they covered a rental car. I marched back in and asked the same guy about a rental car. He scoffed saying Toyota wouldn’t pay for it without having the car looked at it and that wouldn’t happen until Monday. So I called the warranty company who said to tell him to give me a rental and told me the exact words to use on the guy.

Once I went in for the third time, with my heels dug in, he got the manager and we worked out the rental car so I could drive home while my car stayed there for the weekend. I was informed by the rental company that I was in a “warranty battle” w/the rental and I told him that I had no doubt I would win and Toyota would pay for it. He laughed, but I was dead serious.

Saturday, they called to say they test drove it and had no problems with it. Not the news you want to hear. They called again to say they filed a claim with headquarters due to the rare problem it was having and I had to wait until Monday to hear again.

Finally Monday afternoon, the same guy called to say they’re completely baffled at what’s wrong. After all their testing, they found not one thing visibly wrong with the car. No lights, no warnings, nothing loose and no leaks. AND they said that headquarters stated that this generation Highlander has zero reports of ANYTHING wrong with the transmission. So throughout the entire country, I am the very first person to EVER have a problem with their Highlander’s transmission.

I feel like I should sit on that…. and also receive some sort of medal. I mean really!

So, after driving it more, the mechanics had the same problem I had, and headquarters ordered them to replace the entire transmission, fully covered under warranty.

Praise God! and thank you G-man for buying the extended warranty all those years ago…

I’m highly suspicious of this though. Hanford Toyota (and I will call them out) messed with my transmission in May and I fully believe that they are responsible for this. That this was not a Toyota issue, but a Hanford dealership issue, and I think they absolutely are to blame.

But I digress..

I won the warranty battle with the rental. They’ll pay for the 5 days I’ve had it and if it wasn’t for the persistence I gave, I’d hate to think how much money I would be out of right now. My PSA for today is fight! When you know you need help and have the right to something, don’t let them bully you away just because “they can”. Stand your ground.

remember when it got the flat tire in the ghetto? good memories… I can’t wait to have my car back!em68

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Lisa said...

I had to fork out the price of a small house last week because my car's braking system failed...or some such!! I was so mad because the mechanic insisted that the car must having been making a very big noise for a while before I brought it in based on the damage. I however, know that I only heard the noise on my way home the Wednesday night and took it in on Thursday morning. He told me my radio must have been to loud...I very nearly resorted to violence to get him to listen to me. So admire your calm persistence.

Happy birthday Month!

The Heart Of A Woman said...

I have had some beater cars too! I love your fresh prince song at the beginning! I'm glad your car is better and you have a smart boyfriend!

Amanda Wissmann said...

You're hilarious. Love your...rap ;)

And YAY GMAN! Though Ive been on this journey with you, I thought I would just comment to say HELLLOOOOOOOO! Im catching up on the 114 posts Ive missed out on...ugh. Finally getting a chance to sit at my computer for a sec.


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